Latest Updates
Sep
20
Critical Field Alert – Screen Recording Failure following Windows 10 Upgrade to build 1803.
Posted by ~ Jurriaan Dördregter ~ on 20 September 2018 09:24

Critical Field Alert – Screen Recording Failure following Windows 10 Upgrade to build 1803.

 

Problem Description

Screen recording from a workstation stops after Windows 10 is upgraded to version 1803 – also known as the Windows 10 April 2018 Update

                                                                     

Problem Summary

Microsoft built a new service for
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Aug
21

Field Alert – Secure Gateway stops responding after Microsoft July 2018 Monthly Rollup

 

As a result of a bug in the Microsoft Monthly Rollup for July 2018, the Secure Gateway service in 15.1 and 15.2 stops responding.

This issue can also cause repeated 'ServerCommunicationFailure' alarms to be sent out from the system on version 11.1, 15.1 and 15.2.

 

Symptoms

  1. The Secure
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Apr
4

 

Field Alert – “Meltdown” and “Spectre” processor vulnerabilities

 

The “Meltdown” and “Spectre” processor vulnerabilities issue has been extremely complex, as it impacts the performance the operating system and underlying server depending on the specific hardware used (specific CPU model, cache levels, board and more). The situation is further complicated if virtualization is used. In addition the
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Jan
31
Support portal maintenance - Saturday February 3rd
Posted by ~ Wilco Berger ~ on 31 January 2018 11:21

Dear Verint customer,


This is a service announcement to inform you that our support portal (Kayako.verint.com) will be offline on Saturday February 3rd due to a system upgrade.

This upgrade will be completed on that same day and our ticket system will be back online the day after.

For urgent support issues (if your support agreement has 24x7 or weekend coverage) - Please contact us by phone - Verint Netherlands: 020-7991999.

 

Please note that the
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Jan
24

 

Field Alert – “Meltdown” and “Spectre” processor vulnerabilities

 

Dear Verint customer,

 

This field alert is an update to the previous alert on the Meltdown” and “Spectre” processor vulnerabilities, as published on January 18th.

 

Our guidance up to this point was to hold off on patching of all serves running the Verint WFO suite until the majority of 3rd
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